Q. What cleaning methods are used?
A. Low‑moisture carpet cleaning is used for most residential and rental environments. Hot water extraction is available when required for heavier soil loads, restoration work, or fibre types that benefit from deeper rinsing.
Q. How long does carpet take to dry?
A. Low‑moisture cleaning typically dries within 30–60 minutes. Drying times may extend to around 1–2 hours depending on airflow, humidity, and carpet thickness.
Q. Is the cleaning process safe for all carpet fibres?
A. Yes. Fibre‑safe chemistry and controlled moisture are used to protect synthetic and delicate fibres, including wool and blends.
Q. Can stains be removed?
A. Most general stains can be treated using technician‑grade spotting solutions. Results depend on the type of stain, how long it has been present, and any previous attempts to remove it.
Q. Do you clean upholstery?
A. Yes. Upholstery is cleaned using fibre‑appropriate chemistry and low‑moisture methods designed to lift soil and refresh fabrics without overwetting.
Q. Is pet odour treatment available?
A. Yes. Pet odours can be neutralised using specialised deodorising and sanitising products.
Q. How often should carpets be cleaned?
A. Most homes benefit from cleaning every 6–12 months, depending on foot traffic, pets, and general use.
Q. Do you service units, apartments and townhouses?
A. Yes. All residential properties in the service area are covered, including units, apartments, rentals, and multi‑storey complexes.
Q. Is the cleaning safe for children and pets?
A. Yes. Fibre‑safe, low‑residue products are used, suitable for homes with children and pets.
